QB Support LLC is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you engage with our services, including bookkeeping, accounting, taxes, and payroll.
Refund/Return policy : QB Support LLC is dedicated to customer satisfaction. We offer a 30-day money-back guarantee on all purchases and subscriptions. Please note that bank transaction charges are non-refundable.
Refunds: If you are not satisfied with our services, you may request a full refund within 30 days of purchase. After this period, you may cancel your subscription or service agreement at any time. To avoid being charged for the next payment cycle, you must notify us in writing at least 30 days before the next billing date. Any payments made for services rendered up to the cancellation date are non-refundable. Future charges for unused services will be canceled and refunded, excluding bank transaction charges.
Purchases : When you purchase products or services from QB Support LLC, you may be required to provide personal information, including but not limited to, your credit card number, account name, expiration date, card verification code (CVC), and billing address. By providing this information, you confirm that it is accurate and complete.
Security Measures : We employ industry-standard security measures to protect your personal information from unauthorized access.
Access Control: Limiting access to personal information to authorized personnel only.
Third-Party Agreements: Ensuring that all employees, contractors, and third parties who access your information comply with our security standards.
Data Breach Notification: In the event of a data breach, we will notify you promptly and in accordance with applicable laws.
While we prioritize your privacy, by providing your data, you consent to sharing necessary information with third parties, including financial institutions, to facilitate transactions related to our services.
Unauthorized Transactions : We reserve the right to terminate your subscription and service, with no financial liability, if any unauthorized, fraudulent, or illegal transactions are detected.
Limitation of Liability : To the maximum extent permitted by law, QB Support LLC shall not be liable for any incidental, special, indirect, or consequential damages, including but not limited to loss of data, business revenues or profits, business interruption, or other intangible losses arising from:
(i) Any service, product, or content obtained from us.
(ii) Temporary inability to access or use our services.
(iii) Content or conduct of third parties.
(iv) Any other liabilities arising from negligence or legal claims related to our services.
Compliance and Security Team : All employees, contractors, and third parties are required to comply with our security controls.
Background Checks: We conduct background checks on employees and contractors who have access to sensitive customer information.
Security Awareness: We provide regular security training and testing to ensure ongoing compliance and awareness.
Secure Development: We use best practices in software development, including the Secure Software Development Lifecycle (SDLC) and adherence to standards such as OWASP and Microsoft Security Development Lifecycle (SDL).
Updates to This Policy : We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically to stay informed about how we are protecting your data. If you have any questions or concerns about this Privacy Policy, please contact us.